I haven’t got any order confirmation. Has my order been placed?
It happens sometimes that the order confirmation ends up on your junkbox. Check if it is there, otherwise you are welcome to contact us. We will be happy to help you!
Can I place an order if I am under 18 years old?
To order our products, you must be of legal age or have parental approval. The responsability is not on us but on you and the guardian.
What is your return policy?
You can return unopened products within 14 days of receiving them. Please contact us to ensure you send it to the correct address.
How are refunds processed for returned items?
We only receive items that are undamaged with the original packaging and all labels still attached. It is your responsability to package the item properly. After the return is received and approved, the refund will be paid within 14 days.
I´ve received a damage item. What do I do?
We are sorry for that! We will happily change it. Please contact our customer support.
How long will my exchange or return take?
Return shipping will take around 10 working days. After we receive your return at the warehouse, please allow up to 15 working days for the return to be posted to your original method of payment.
What is your return address?
Aasa tee 1
Remember to contact costumer support before returning a product to ensure a valid return of goods.
Do you ship to my country?
At the moment we ship only to UK and Sweden. We are working hard in order to deliver to your country too. Please, let us know which one it is.
When can I expect my order?
Your order comes within 3-14 working days, after we have received it depending on where you live.
I’m missing an item from my order. Whom do I contact?